policies

​At Texture + Sage, we believe a great salon experience is built on mutual respect, trust, and open communication. Our policies are designed to create a comfortable, personalized experience for our guests while respecting the time and expertise of our team.

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Cancellation & Rescheduling

At Texture + Sage, we believe respecting each other's time goes both ways! We kindly ask for at least 48 hours' notice when canceling or rescheduling appointments. We understand that life happens, and sometimes plans change unexpectedly! While we're happy to extend grace for an occasional last-minute cancellation, repeated cancellations with less than 48 hours' notice may result in a fee of 50% of the scheduled service. All no-shows without prior communication by call or text will be charged 100% of the scheduled service.

 

We also recognize that your time is just as valuable as ours. If we need to cancel or significantly reschedule your appointment with less than 48 hours' notice, we'll do our best to accommodate you and offer a courtesy discount for the inconvenience. Our goal is always to approach these situations with kindness, flexibility, and mutual respect.

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Card on File

To reserve an appointment at Texture + Sage, we require a valid credit or debit card to be securely kept on file. Don't worry, you're not required to use this card to pay for your services! You're always welcome to use a different payment method at checkout.

 

Your card information is securely stored through our payment processor and will only be charged for applicable cancellation or no-show fees as outlined in our Cancellation & Rescheduling Policy.

 

By agreeing to this policy during booking, you authorize Texture + Sage to charge your card on file for any applicable fees outlined in that policy.

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Refunds & Service Adjustments

Due to the personalized and custom nature of our services, Texture + Sage does not offer refunds on completed services, except where required by law.

 

However, your comfort and satisfaction are incredibly important to us! If you have concerns about your results, please contact us within 7 days of your appointment.

 

Complimentary adjustments may be offered when results differ from what was agreed upon during your consultation. Changes in personal preference, improper at-home care, or requests outside the original service are not eligible for complimentary adjustments.

 

All concerns are evaluated individually, and approved adjustments will be scheduled within 14 days whenever availability allows. If we're unable to accommodate you within that timeframe, we'll work together to find an appropriate date.

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Late Arrivals

We understand that sometimes running behind is unavoidable! If you're running late, please give us a call so we can plan accordingly. We allow a 10-minute grace period for appointments. Arrivals beyond 10 minutes may require us to modify or reschedule your service to avoid affecting other guests' appointments.

 

If we're unable to accommodate your appointment due to a late arrival, the applicable cancellation fee may apply. Repeated late arrivals may affect future booking eligibility.

 

New Hair Installation Appointments

We understand that plans may change! New hair installation appointments may be rescheduled one time without forfeiting the original deposit, provided applicable cancellation requirements are met. If a second reschedule is requested, the deposit will be forfeited.

 

Because these appointments often involve custom-ordered hair and significant time reserved especially for you, we encourage guests to schedule thoughtfully.

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Appointment Reminders

As a courtesy, we send appointment reminders via text and/or email approximately 72 hours before your scheduled visit.

 

While we love helping you stay on track, guests are responsible for keeping track of their appointments, even if a reminder is not received.

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Additional Guests, Children & Pets

To maintain a relaxing, safe, and comfortable environment for everyone, we kindly ask that you attend your appointment without additional guests or children who are not receiving services.

 

For health, safety, and sanitation reasons, pets are not permitted in the salon, with the exception of service animals as required by law.

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Hair Health & At-Home Care

Your hair health is always our priority! We ask that you provide an honest history of previous color, chemical treatments, extensions, and any other services that may affect your hair.

 

We also encourage you to follow the aftercare recommendations provided by your stylist. Results and longevity can vary based on your hair history, lifestyle, and maintenance. Texture + Sage cannot guarantee results affected by improper at-home care or alterations performed outside our salon.

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Guest & Stylist Relationships

At Texture + Sage, we value the relationships we build with our guests and believe the best experiences come from mutual trust, respect, and open communication. Our goal is always to ensure you're receiving the care and services that best fit your needs.

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Occasionally, that may mean recommending another stylist or salon who can better serve you. We reserve the right to make that decision when necessary, always with professionalism and respect.

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Photography & Video

At Texture + Sage, we love capturing and sharing the beautiful transformations that happen in our salon! With your permission, photos and videos may be taken during your appointment for educational, social media, website, and marketing purposes.

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We understand that not everyone is comfortable being photographed, and we completely respect that! Your privacy and comfort will always come first.

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During your guest intake process, you'll have the opportunity to select your photography and video preferences. You may choose to allow photos and videos, permit hair-only content without identifying features, or decline marketing photography altogether.

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You may change your preference at any time by contacting the salon. Changes will apply to future use of your images, although previously published materials may not always be fully retractable.

Your decision will never affect the level of care or service you receive.

 

Thank You for Being Here! We truly appreciate the trust you place in our team. These policies help us continue providing the thoughtful, personalized experience that makes Texture + Sage special.

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We look forward to seeing you in the salon!